The short version: if we could not give you what you paid for, you get your money back. If we did, the order is complete.
1. When we refund, and when we do not
| We refund | We do not refund |
|---|---|
| We could not create the reservation | The reservation was issued and delivered |
| You were charged twice for one order | A passenger name was entered incorrectly |
| What we delivered does not match your order | You changed your mind after delivery |
| Something went wrong on our side | A consulate or an airline refused your application |
| When we cannot create a reservation we send the money back on our own, without you asking, and write to tell you. | |
2. How to ask
Send us your order code and what happened through the contact form, or write to support@example.com. If the order qualifies, the money goes back to the method you paid with. How long it then takes to appear on your statement is up to your bank or PayPal, not up to us.
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